Please note!  The contact information and members’ area for our Customers has changed.  If you signed-up before 4/1/2008 your customer service email and Members’ Area link are below:

Old Customer Care
This is the contact email and link to the members’ area for all existing Customers who signed-up prior to 4/1/2008.  This will allow you to login to your control panel, manage your account and contact Customer Care with any issues.  E-mail us at CustomerCare@Televelocity.com.  You can login here to your Members’ Area  here.New Customer Care

Sign-up and phone support: Monday thru Sunday 24 hours/day. 
Tel    1-866-214-7017 
    
If you have a pressing issue that falls between these times, please send us an e-mail at Support@Televelocity.com .  E-mail support will be answered within one business day (24 hours).
Since your phone service relies on your broadband connection, you will need a good connection to the Internet for your phone service to work properly. The majority of connectivity issues will be due to your Internet connection.

If you have Internet connectivity through Vision One, please call us during our working hours of 10 AM - 6 PM Monday - Saturday at 81-(0)98-921-0002 or e-mail us at support@v1global.com.  Any others please call your local internet provider for connectivity assistance.

Thank you!

Televelocity Customer Support